Your Well-Being Comes First

Responsible Gaming at 1l11

Gaming is meant for fun and entertainment — it should never become a source of problems. 1l11 is committed to helping you build safe and healthy gaming habits. On this page, you'll find responsible gaming tools, a guide to spotting warning signs, and information on where to get help.

Core Principles
Gaming is entertainment, not an investment
Only play with money you can afford to lose
Stick to your set time limits and budget
Never play with borrowed money
Don't chase your losses with more bets
Important Message

Online gaming can be a great source of entertainment, but for some people it can develop into an addiction. 1l11 encourages you to stay informed and seek help when needed. Make use of the tools and information on this page.

What is a gambling problem?

Problem Gambling is a condition where gaming begins to negatively affect other important areas of your life. It's a progressive issue — starting with minor signs that can escalate into a serious crisis over time.

At 1l11, we believe prevention is always the best approach. Being aware of yourself and your habits is the first step. Gaming addiction is a recognized mental health condition — just like any other addiction. There is no shame in it, and it is treatable.

Both the WHO (World Health Organization) and the APA (American Psychiatric Association) recognize gaming disorder as a condition. Awareness is growing in Bangladesh, and help is available. 1l11 follows international standards to ensure the wellbeing of its players.

Recognize the Warning Signs

If you notice the following signs, it may mean gaming is becoming a problem. The sooner you identify it, the easier it is to address:

Spending beyond your means or taking on debt
Playing far beyond your intended time limit
Repeatedly betting to chase losses
Withdrawing from family and friends
Neglecting work or studies
Trying to hide your gaming activity from others
Feeling down or restless when not gaming
Struggling to pay bills or cover essential expenses
Quick self-assessment: which of the following applies to you?

If the second or third statement applies, take caution. If the fourth applies, seek professional help immediately.

1l11 Responsible Gaming Tools

1l11 provides players with multiple tools to stay in control of their gaming. These tools can be activated at any time from your account settings, at no extra cost, and are simple to use.

Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once the limit is reached, no further deposits can be made.
Session Timer
Decide how long each session will last. When the time is up, the system will alert you and log you out.
Loss Limit
Set a limit on how much you're willing to lose. Once that limit is reached, betting will be stopped.
Take a Break
Temporarily freeze your account for anywhere between 24 hours and 30 days. You will not be able to log in during this period.
Self-Exclusion
Close your account for anywhere from 6 months to 5 years, or permanently. This decision is not easily reversed.
Marketing Opt-out
Unsubscribe from promotional emails, SMS messages, and offer notifications. This helps reduce temptation.
To activate a tool

Log in → Go to My Account → Navigate to the Responsible Gaming section → Activate your preferred tools. If you need assistance, contact us via Live Chat or at [email protected].

Build Healthy Gaming Habits

Following these principles will make gaming a source of enjoyment in your life — not a source of problems:

  • Set your budget before you start playing. Only play with money you can afford to lose without it affecting your wellbeing.
  • Withdraw your winnings. Avoid the habit of wagering everything you've won.
  • Set a fixed schedule for gaming and use a timer.
  • Never game under the influence of alcohol or drugs — your judgment is impaired and the risk of poor decisions increases significantly.
  • Take a break from gaming when you're feeling low or stressed. Avoid making impulsive decisions.
  • Spend quality time with family and friends. Don't let gaming get in the way of your social life.
  • Never think of gaming as a source of income. It's entertainment, not a profession.
  • Check your account statement regularly and review your spending habits.

For Family & Friends

What should you do if you suspect a loved one has a gambling problem? Understanding and support are the most important things you can offer.

  • Speak openly without blame. Offer a helping hand — not anger or judgment.
  • Encourage them to acknowledge the problem. Denial is a common symptom of this condition.
  • If you offer financial support, avoid giving money with no strings attached — it can enable and worsen the addiction.
  • Help them find a professional counselor or therapist.
  • Help them use the Self-Exclusion feature on 1l11.
  • Seek support for yourself too — there are support groups available for family members as well.

1l11 can block an account at a third party's request, provided sufficient evidence and identity verification are supplied. If a family member is struggling, contact us at [email protected].

Minor Protection

1l11 strictly prohibits account registration for anyone under 18. We conduct regular age verification and take immediate action when there is any suspicion. A note to parents:

  • Keep your account credentials secure and away from your children.
  • Use parental control software on your devices.
  • Never share your bKash/Nagad PIN or payment details with anyone.
  • Keep an eye on your child's online activity and maintain open conversations with them.

If an underage account is identified, 1l11 will close it immediately and return any deposited funds to the legal guardian. Contact us if you need more information on this.

Benefits of Responsible Gaming

Controlled gaming means more enjoyment in the long run

Peace of Mind

Gaming stays enjoyable when it's kept under control — free from worry or guilt. With 1l11's tools, you can play with complete peace of mind.

Financial Stability

Sticking to a budget prevents financial strain. Set a Deposit Limit to ensure your essential expenses are never put at risk.

Healthy Relationships

When gaming stays under control, your relationships with family and friends remain strong. Use the Session Timer to maintain a healthy balance.

Success in Work & Studies

Responsible players are able to stay focused on their professional and educational goals. 1l11 wants to support your priorities in life, not stand in the way of them.

Long-Term Enjoyment

Playing for too long can quickly lead to fatigue. Taking regular breaks can keep gaming an enjoyable pastime for years to come.

Future Protection

Building responsible habits from the start greatly reduces the risk of addiction down the road. Begin your safe gaming journey with 1l11.

Professional Support & Organizations

Reach out to these organizations if you need help

National Mental Health Helpline

Bangladesh Government Mental Health Support

16263

8:00 AM – 10:00 PM

1l11 Support Team

Get help activating Responsible Gaming tools

Available 24/7

International Support Organizations

If you live outside Bangladesh or need additional resources, check out these organizations:

  • GamCare: International gambling support organization
  • Gamblers Anonymous: A worldwide peer support network
  • BeGambleAware: Education & Awareness Platform
  • National Council on Problem Gambling: Research & Resources

Therapy, counselling, and support groups are effective paths to overcoming gaming addiction. Seeking help is a sign of strength, not shame.

Frequently Asked Questions

Yes, you should absolutely enable Two-Step Verification (2FA) — it significantly strengthens the security of your account. Even if someone steals your password, they won't be able to log in without 2FA. To enable it on 1l11: log in and click on My Account or the Profile icon → go to Security Settings or Account Security → look for the Two-Factor Authentication or 2FA option → you'll typically find two methods: SMS-based and App-based (Google Authenticator or Authy). With the SMS method, you verify your phone number and enter a code sent via SMS each time you log in. The App-based method is more secure: download the Google Authenticator app → scan the QR code shown on 1l11 → activate it using the 6-digit code generated in the app. After setup, you'll need both your password and the app code every time you log in. Make sure to save the backup codes provided during 2FA setup — these can be used to recover your account if you lose your phone.

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Start Your Safe Gaming Journey at 1l11

Play with confidence using our Responsible Gaming tools

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